@incollection{Rau1997, author = {Rau, Harald}, title = {Benchmarking - Schneller Erfolg ohne Reue}, booktitle = {Organisation}, editor = {B{\"u}hner, Rolf}, edition = {Nachlieferung zur Loseblattausgabe}, year = {1997}, abstract = {kein Abstract vorhanden}, language = {de} }